GACA Publishes September 2026 Complaint Index Ranking Saudia Lowest for Passenger Complaints
What happened
Saudi Arabia's General Authority of Civil Aviation released its September 2026 performance index, ranking national carriers and hubs by verified passenger complaints.
The Context
* Saudia led carrier performance with 24 complaints per 100,000 passengers and a 100% timely resolution rate, followed by flynas (35 per 100,000), Riyadh Air (57 per 100,000), and flyadeal (101 per 100,000). * Operational pain points clustered primarily around flight-related issues, followed by baggage handling and ticketing disputes. * King Khalid International Airport ranked best among large international hubs with an index rate of 0.1% per 100,000 passengers.
The Number
— the total passenger complaints logged across national carriers in September 2026, marking a 26% decline from 2,399 filed during the same period in 2025.
Takeaway
Expect these recurring monthly indices to intensify regional competition among Gulf carriers, directly influencing how airlines invest in customer support pipelines and disruption management.
Arabic-language local and national news coverage from Saudi Arabia.
"Al-Jazirah is a major Saudi daily with strong emphasis on domestic reporting and official developments."
— A47 Editor
«الطيران المدني» تصدر تصنيف مقدمي خدمات النقل الجوي والمطارات لشهر سبتمبر
The General Authority of Civil Aviation issued its performance complaints ranking for national air carriers and airports, based on the number of complaints filed by passengers with the Authority in September 2026. The Authority reported that the tota...
Arabic-language reporting focused on domestic developments in Saudi Arabia.
"Okaz is a mainstream Saudi newspaper that often reflects domestic priorities and official-facing coverage."
— A47 Editor
«الطيران المدني» تتلقى 1778 شكوى على ناقلات جوية في 30 يوماً
The General Authority of Civil Aviation released its complaints performance index on Monday, based on passenger complaints filed in September 2026, recording a total of 1,778 complaints against national airlines. Saudia recorded the fewest complaints...
Arabic-language reporting focused on Saudi domestic affairs and current events.
"Al Watan is a mainstream Saudi newspaper with strong domestic coverage and a broad general-news profile."
— A47 Editor
الطيران المدني يصدر تصنيف مقدمي خدمات النقل الجوي والمطارات لشهر سبتمبر
The General Authority of Civil Aviation has issued its complaint performance index ranking national airlines and airports based on the number of complaints filed by travelers with the authority in September 2026. Total passenger complaints against ai...