Saudi Arabia's Digital Experience Maturity Index reaches advanced level of 87.06%

The Digital Government Authority announced a significant rise in the Digital Experience Maturity Index for 2026, achieving a score of 87.06%. This score marks an 'Advanced' maturity level, reflecting substantial improvements in user experience and service delivery. The assessment involved a comprehensive evaluation of 59 digital platforms, up from 50 in the previous year, indicating a broader scope of analysis.

This improvement is rooted in extensive public participation, with over 805,500 individuals contributing to the 'Rate Your Digital Experience' survey. The index is based on various factors, including user satisfaction, experience, complaint handling, and technology, showcasing a holistic approach to digital governance.

The Digital Experience Maturity Index serves as a critical benchmark for assessing the effectiveness of digital services in Saudi Arabia. Absher, a prominent digital platform, ranked first with a score of 94.38%, highlighting the government's focus on user satisfaction. Additionally, the Digital Inclusivity sub-index scored 76.98%, indicating ongoing efforts to ensure accessibility for all citizens.

Saudi Arabia's commitment to enhancing digital services is further underscored by its ranking as second globally in the World Bank’s 2025 GovTech Maturity Index. This context illustrates the government's strategic initiatives aimed at fostering a more inclusive digital environment, which is essential for maintaining competitiveness on a global scale.

The continuous enhancement of digital services positions Saudi Arabia as a leader in digital governance, with a clear focus on user feedback and inclusivity. Stakeholders should monitor the impact of these improvements on user engagement and satisfaction, as they are likely to influence future policy decisions. Furthermore, ongoing developments in digital inclusivity initiatives will be crucial in ensuring that all segments of the population benefit from these advancements.

As the government continues to prioritize user experience, further advancements in digital services can be expected, solidifying Saudi Arabia's position in the global digital landscape.