Saudi Arabia's Digital Experience Maturity Index reaches 87.06% for 2026

The Digital Government Authority has announced that Saudi Arabia's Digital Experience Maturity Index has reached 87.06% for the year 2026. This score indicates an advanced level of maturity in the country's digital services, showcasing significant improvements in user experience. The rise in the index is largely attributed to extensive public participation in feedback surveys, with over 805,500 individuals contributing their insights.

This year's assessment evaluated 59 digital platforms across 20 different areas, marking an increase from 50 platforms in the previous year. The Digital Inclusivity sub-index also scored 76.98%, reflecting efforts to ensure that services are accessible to all segments of society.

The Digital Experience Maturity Index serves as a benchmark for evaluating the effectiveness of digital services provided by the Saudi government. The substantial participation in the feedback surveys underscores the importance of public engagement in shaping these services. By focusing on user satisfaction and accessibility, the government is reinforcing its commitment to improving the digital landscape.

This announcement comes as part of Saudi Arabia's broader Vision 2030 initiative, which aims to diversify the economy and enhance the quality of life for its citizens. The index's score positions the country as a leader in digital governance, particularly as it ranked second globally in the World Bank’s 2025 GovTech Maturity Index.

The continuous improvement in Saudi Arabia's digital services is a clear indicator of the government's dedication to enhancing user experience. Stakeholders should monitor further developments in digital service enhancements as part of the Vision 2030 framework. Additionally, updates on the performance of top-ranked digital platforms will provide insights into the effectiveness of these initiatives.

As the nation invests further in digital infrastructure, the focus on user experience and inclusivity is expected to drive additional advancements in the digital government sector. This ongoing evolution will likely set new standards for digital governance in the region.